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AI Copilot in CRM: How Support Agents Can Resolve Customer Queries Twice as Fast

Learn how Indian D2C brands can resolve customer queries 2x faster with AI copilots in CRM. Boost agent productivity, cut handle time, improve CSAT, and scale support operations while maintaining personalized service.

October 11, 2025

Measuring the ROI of Marketing Automations: JMS Dashboard Essentials

Discover how Indian D2C brands can measure marketing automation ROI with JMS dashboards—track true revenue impact, optimise workflows, and prove every rupee spent drives growth.

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Dynamic Segmentation Without Cookies: Leveraging First-Party Data with JMS

Learn how Indian D2C brands can leverage first-party data with JMS to segment customers dynamically without cookies—boost engagement, personalisation, and privacy-compliant marketing ROI.

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How JMS Reduces Campaign Fatigue with Smarter Automation Rules

Discover how Journey Management Systems reduce campaign fatigue with smarter automation rules—boosting engagement, retention, and ROI for Indian D2C brands.

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RTO Root-Cause Framework Every D2C Ops Team Should Adopt

Learn the RTO root-cause framework for Indian D2C brands. Detect risky orders, cut COD failures, reduce logistics costs & boost customer trust.

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Refund Timing Strategies: Impact on Cashflow, NPS and Repeat Purchases

Explore refund timing strategies for Indian D2C brands. Learn how faster refunds boost NPS (23–34%), retention (18–27%), and cashflow-positive growth

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Self-Service Return Flows That Cut Support Load Without Increasing Returns

Learn how Indian D2C brands cut support load by 52-67% with self-service return flows that reduce tickets, speed processing, and boost satisfaction.

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Order Verification Flows on WhatsApp That Reduce Failed Deliveries

Discover how WhatsApp order verification flows cut failed deliveries by up to 40% for Indian D2C brands, boost COD success, and improve CX.

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How to Automate COD Confirmation on WhatsApp Without Annoying Customers

Learn how D2C brands can automate COD confirmations on WhatsApp with value-driven, customer-friendly messages that cut RTOs and boost satisfaction.

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Carrier Selection Model: Scoring Carriers by Product, Pincode and Period

Learn how Indian D2C brands can cut delivery costs and boost success rates with smart carrier scoring models based on product, pincode, and season

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