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AI Copilot in CRM: How Support Agents Can Resolve Customer Queries Twice as Fast
8
min read

Learn how Indian D2C brands can resolve customer queries 2x faster with AI copilots in CRM. Boost agent productivity, cut handle time, improve CSAT, and scale support operations while maintaining personalized service.

October 11, 2025
Measuring the ROI of Marketing Automations: JMS Dashboard Essentials
6
min read

Discover how Indian D2C brands can measure marketing automation ROI with JMS dashboards—track true revenue impact, optimise workflows, and prove every rupee spent drives growth.

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Dynamic Segmentation Without Cookies: Leveraging First-Party Data with JMS
9
min read

Learn how Indian D2C brands can leverage first-party data with JMS to segment customers dynamically without cookies—boost engagement, personalisation, and privacy-compliant marketing ROI.

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How JMS Reduces Campaign Fatigue with Smarter Automation Rules
8
min read

Discover how Journey Management Systems reduce campaign fatigue with smarter automation rules—boosting engagement, retention, and ROI for Indian D2C brands.

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COD-to-Prepaid Nudges That Actually Work in Indian E-commerce
5
min read

Discover COD-to-prepaid nudges that work for Indian e-commerce. Learn psychology-based strategies to boost prepaid adoption, trust, and retention

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Crafting Multi-Step Customer Journeys: From First Click to Repeat Purchase
10
min read

Learn how Indian D2C brands can turn one-time buyers into loyal advocates with multi-step customer journeys that boost retention and CLV.

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RTO and Return: What They Mean and How They Differ in E-commerce
10
min read

Understand the difference between RTO and return in Indian e-commerce. Learn causes, costs, and solutions to manage failed deliveries and customer returns.

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What Is Reverse Logistics? Types, Process & Importance
8
min read

Explore what reverse logistics means for e-commerce: its types, step‑by‑step process, and why Indian brands must invest in cost control, customer loyalty, and sustainability.

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NDR Management in E-commerce: Reduce RTO & Boost Delivery Rates
8
min read

Understand what NDR management is and how it helps Indian e-commerce brands reduce RTO rates, improve delivery success, and enhance customer satisfaction.

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Getting 48-57hrs Back Every Week: An Indian D2C Playbook
7
min read

Discover how Indian D2C brands can save 48–57 hours weekly with automation across CX, logistics, payments & marketing. Get the complete playbook

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