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Why Carrier Escalations Fail and How to Fix Them
7
min read

Carrier escalations fail when triggered late, lack ownership, or miss evidence. Learn how to build reliable escalation systems that protect deliveries and revenue.

December 27, 2025
Using Data to Identify Pincode Clusters with High RTO Risk
7
min read

Identify high RTO risk pincodes with data driven analysis. Learn how to spot risky clusters, improve delivery success, reduce COD refusals, and protect margins.

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The Role of Automation in Handling Festival Season Surges
8
min read

Automation helps D2C brands handle festival surges by streamlining orders, routing and communication, preventing bottlenecks and protecting delivery SLAs.

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The Psychology of COD in Tier-2 & Tier-3 India
8
min read

Understand why Tier-2 and Tier-3 shoppers prefer COD, the psychology behind their payment choices, and how brands can build trust to lift prepaid adoption.

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Why RTO Rates Are the Real KPI for Indian E-commerce Profitability
8
min read

Discover why RTO rates are the real KPI for Indian D2C profitability and how reducing failed deliveries can unlock 10–15% higher EBITDA margins.

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Using AI Copilot to Retrieve Past Orders and Conversations in Seconds
8
min read

Learn how AI copilots help support teams retrieve past orders and chats in seconds—boosting agent efficiency, reducing handle time, and improving CSAT.

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How AI Copilot Helps Agents Handle COD and RTO Queries with Accuracy
8
min read

Discover how AI Copilot helps D2C brands handle COD and RTO queries faster and more accurately—reduce preventable returns, boost recovery, and cut costs per order.

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The Importance of Demand Forecasting for Ecommerce Brands in India
8
min read

Learn the importance of demand forecasting for ecommerce in India. Discover how it helps optimise inventory, cut costs, boost customer satisfaction, and drive growth.

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Controllable vs Uncontrollable Returns: Key Differences & Examples
8
min read

Understand the difference between controllable and uncontrollable returns in e-commerce. Explore examples, causes, and strategies for reducing costly returns in India.

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How to Handle Customer Returns? (+ Real Ecommerce Examples)
9
min read

Learn how to handle customer returns effectively in India. Discover clear policies, smooth processes, and real examples to improve e-commerce satisfaction.

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