Resources

A practical guide on building a unified customer profile across web, app, calls and WhatsApp to reduce fragmentation, speed up resolutions and improve CX.

Use WhatsApp order verification to reduce failed deliveries. Confirm intent, fix address issues, and improve COD readiness for smoother, more reliable last-mile delivery.

Operational efficiency not discounts is now the real driver of success in Indian e-commerce. Learn how speed, accuracy and smooth delivery shape customer trust.

Learn how AI copilots help support teams retrieve past orders and chats in seconds—boosting agent efficiency, reducing handle time, and improving CSAT.

Discover how AI Copilot helps D2C brands handle COD and RTO queries faster and more accurately—reduce preventable returns, boost recovery, and cut costs per order.

Learn the importance of demand forecasting for ecommerce in India. Discover how it helps optimise inventory, cut costs, boost customer satisfaction, and drive growth.

Understand the difference between controllable and uncontrollable returns in e-commerce. Explore examples, causes, and strategies for reducing costly returns in India.

Learn how to handle customer returns effectively in India. Discover clear policies, smooth processes, and real examples to improve e-commerce satisfaction.

Discover the top reasons for cart abandonment in India, from hidden costs to poor UX, and actionable fixes to convert more visits into sales.