Our studies show that businesses can see a significant return on their CRM investment, with an average ROI of $8.71 for every rupee spent.
Stratagem and steps that will help you achieve reduced RTO numbers for your brand
RTO in e-commerce accounts for a variety of reasons, but it is possible to optimise logistical solutions to reduce over 20% of them.
RTO is responsible for over 20 crore lost revenue every week in India, and less than 30% of brands have measures in place.
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Analysing the data from over 450+ D2C ecommerce brands in India underscores the critical importance of increasing customer lifetime value (CLV) for sustained business success.
According to our experts, these six marketing & growth techniques are underrated and underutilised by ecommerce brands trying to scale
42% of D2C customers reported making repeat purchases after a good customer service experience, but what do they prefer?
Ecommerce logistics is the collection of processes for acquiring, storing and shipping products or resources, and managing the costs and revenue associated with those processes - but it's not simple.
Reduce cart abandonment by >20%. Recover >15% of abandoned carts. Customise and optimse across your customer journey.
As a rule of thumb, once your D2C brand starts scaling, your efforts are required to quadruple. Meaning, you get engaged in newer/up-to-date things - that's where CRM helps.