Pragma (formerly Logisy)
menu
Get in Touch

Resources

Case studiesBlogsKnowledge Base
Latest Upload
Event-based journey templates for delivery-exception recovery
8
min read

Automate delivery-exception recovery with event-based journeys, real-time alerts, and workflows to reduce RTO, improve CX, and streamline operations

April 26, 2026
Using WhatsApp as canonical delivery promise: UX and compliance considerations
8
min read

Use WhatsApp as a delivery promise channel with clear UX, governance, and compliance to reduce disputes, improve trust, and align messaging with operations

Read full article
Template governance at scale: approvals, translations and fallback plans
7
min read

Manage template governance at scale with structured approvals, translations, and fallback plans to ensure compliance, consistency, and reliable messaging

Read full article
Migrating from siloed CRMs to a unified orchestration layer: a phased checklist
8
min read

Migrate from siloed CRMs to a unified orchestration layer with a phased checklist to improve data accuracy, workflows, and cross-team efficiency.

Read full article

Book a 30 minutes demo call

Book A Meeting

Enjoyed our articles?

Subscribe to our Newsletter 'D2C Caffeine' for more!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Hidden Cost of SLA Breaches in Peak Season
7
min read

Peak-season SLA breaches raise costs, delay deliveries, and increase RTO risk. Learn how to prevent timeline slips with better forecasting, routing, and operational control.

Read full article
Customer Trust Levers in Indian D2C: Beyond Discounts and Fast Delivery
8
min read

Discover the trust levers that truly drive conversions for Indian D2C shoppers. Learn how delivery clarity, returns confidence, UGC, and subtle personalisation reduce drop-offs and boost first-purchase trust.

Read full article
The Future of COD in India: Decline or Evolution?
7
min read

COD is changing, not disappearing. Discover why Indian shoppers still prefer cash, how brands can cut COD RTO by 22–35%, and what the future of COD really looks like.

Read full article
Cross-Brand Campaign Learnings: What Indian D2C Can Borrow
8
min read

Cross-brand campaign learnings help Indian D2C brands avoid wasted spend, reduce audience fatigue, and improve engagement with proven behavioural and regional insights.

Read full article
Personalisation in Post-Order Communication: What Actually Works
7
min read

Personalised post-order communication reduces anxiety, builds trust, and cuts WISMO tickets. Learn what actually works to improve delivery clarity and repeat purchases.

Read full article
Reconciling Failed Payments: A Guide for D2C Finance Teams
8
min read

Struggling with UPI mismatches, pending payments, or reconciliation delays? Learn how D2C finance teams can fix failed payments with clear workflows and automation.

Read full article
Previous
Load More
Pragma (formerly logisy)
© 2022 Pragma. All Rights Reserved by Traceroot Software Solutions Private Limited