Pragma (formerly Logisy)
menu
Get in Touch

Resources

Case studiesBlogsKnowledge Base
Latest Upload
Event-based journey templates for delivery-exception recovery
8
min read

Automate delivery-exception recovery with event-based journeys, real-time alerts, and workflows to reduce RTO, improve CX, and streamline operations

April 26, 2026
Using WhatsApp as canonical delivery promise: UX and compliance considerations
8
min read

Use WhatsApp as a delivery promise channel with clear UX, governance, and compliance to reduce disputes, improve trust, and align messaging with operations

Read full article
Template governance at scale: approvals, translations and fallback plans
7
min read

Manage template governance at scale with structured approvals, translations, and fallback plans to ensure compliance, consistency, and reliable messaging

Read full article
Migrating from siloed CRMs to a unified orchestration layer: a phased checklist
8
min read

Migrate from siloed CRMs to a unified orchestration layer with a phased checklist to improve data accuracy, workflows, and cross-team efficiency.

Read full article

Book a 30 minutes demo call

Book A Meeting

Enjoyed our articles?

Subscribe to our Newsletter 'D2C Caffeine' for more!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Re-engaging Inactive Customers Through Smart WhatsApp Flows
8
min read

Learn proven WhatsApp re-engagement strategies to win back dormant D2C customers using smart flows, personalization, and AI-powered automation.

Read full article
How to Use SLA Tracking to Improve Customer Trust in COD Orders
8
min read

Learn how SLA tracking improves delivery transparency, boosts COD completion rates, and builds customer trust through reliable, data-driven fulfillment.

Read full article
Reverse Logistics in India: Best Practices for Faster Refunds and Happier Customers
8
min read

Discover the best practices for reverse logistics in India—automate returns, enable instant refunds, and build customer trust through seamless experiences.

Read full article
How to Automate COD Confirmation on WhatsApp Without Annoying Customers
8
min read

Learn how to automate COD confirmations on WhatsApp using smart timing, personalisation, and conversational design—without annoying customers.

Read full article
Common Pitfalls in Festival Campaign Fulfilment for Indian D2C Brands
8
min read

Avoid Diwali fulfilment chaos. Learn how Indian D2C brands can prevent delivery delays, stockouts, and communication failures to retain more customers.

Read full article
How Delivery Experience Shapes Repeat Purchase Rates in India
8
min read

Discover how delivery speed, packaging, and communication directly influence D2C customer retention and repeat purchase rates in India.

Read full article
Previous
Load More
Pragma (formerly logisy)
© 2022 Pragma. All Rights Reserved by Traceroot Software Solutions Private Limited