Resources

A practical guide on building a unified customer profile across web, app, calls and WhatsApp to reduce fragmentation, speed up resolutions and improve CX.

Use WhatsApp order verification to reduce failed deliveries. Confirm intent, fix address issues, and improve COD readiness for smoother, more reliable last-mile delivery.

Operational efficiency not discounts is now the real driver of success in Indian e-commerce. Learn how speed, accuracy and smooth delivery shape customer trust.

Explore the essential components of e-commerce, including platforms, payment gateways, and security measures, to build a successful online business.​

Discover how omnichannel e-commerce is transforming retail in India. Learn about strategies, challenges, and trends shaping the future of shopping

Discover how consumer buying behaviour shapes D2C success in India. Learn key stages, models, and proven strategies to drive more sales and loyalty.

Explore the essential functions of logistics management in e-commerce, including inventory control, order processing, warehousing, transportation, and more, to optimise your business operations.

Master smart discounting for D2C ecommerce in India. Avoid profit-killing habits and boost retention with data-driven, margin-protecting strategies

Explore the differences between replacement, exchange & refund policies. Learn how each affects customer trust, brand reputation & revenue retention