Resources
Working of NPS
Last Updated
June 16, 2022
![](https://cdn.prod.website-files.com/62979cdcff90ad6bae40b3ef/62d93edc3e17078243836d9f_454551-PGQH08-477.jpg)
How customer review collection works:
The NPS(Net promoter Score) reviews collector sends messages asking consumers to rate the product from 0 to 10.
NPS calculator - https://delighted.com/nps-calculator
Segmenting results into 3 groups
0-6 - detractor
7-8 - neutral
9-10 - promoto
Based on the score, one more message is sent with a URL asking to write a review of the product.
URL can be - product page URL or custom URL
Note: These messages can be sent after X days of order delivery (per need)