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Last Updated
June 16, 2022

How customer review collection works:

The NPS(Net promoter Score) reviews collector sends messages asking consumers to rate the product from 0 to 10.


NPS calculator -


Segmenting results into 3 groups


0-6 - detractor

7-8 - neutral

9-10 - promoto


Based on the score, one more message is sent with a URL asking to write a review of the product.


URL can be - product page URL  or custom URL


Note: These messages can be sent after X days of order delivery (per need)


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