Resources / Knowledge Base /
Last Updated
July 1, 2022

General settings for Return Management: 

  1. Return/Exchange policy URL -

    Link to your return/exchange policy page. This link will be displayed to your customers when they visit the Return Centre.

  2. Return request window -  

    Set your Return Window in the number of days.

    A return request creation window from the date of delivery of the order. After these many days, return request creation will not be allowed.

    Note: Return request window for special product tags works similarly

  3. Support exchange and refund -

    Toggle ‘On’ if you support exchange or refund.

  4. Allow exchange with any products -

    Toggle 'On' only if you allow exchanges across all your product categories.

  5. Exchange price restriction -

    Set whether customers can exchange with products of lesser value or not.

  6. Support return pickup -

    Toggle ‘On’ if you support and then select the courier company.

  7. Auto adjust stock on Shopify -

    Set if stocks can be automatically adjusted for Shopify or not.

  8. Edit refund amount -

    Enabling it will let you edit the refund amount before initiating a refund.

  9. Create zero value exchange order -

    When enabled, the exchange order created will have an order price value as zero. Else, original order price value will be used.

Auto Process Configuration: 

Select stage to initiate refund/exchange automatically: 

  1. After pickup - Initiate refund/exchange after Pickup from Customer

  2. After delivery - Initiate refund/exchange after Delivery at the Warehouse

  3. After Quality Check - Initiate refund/exchange after a successful QC inspection

Return restrictions:

Add certain tags to your products or order and prevent them from placing a refund or exchange request - create restrictions based on tags

  1. Product tag consent -

    Takes consent from the customer to ensure that the product tag label is still intact with the product.

  2. Tag “Non Applicable” orders -

    Add coupon codes or other order tags that are not eligible for returns. Customers won't be able to place return requests against these orders.

Like - 

  1. Please add lgsy_non_partial tag in your Shopify store product tags for products which are not partially returnable (only applicable for return requests)

  2. Please add lgsy_non_exchangeable, lgsy_non_returnable tags in your Shopify store product tags for products which are not returnable/exchangeable

Configure refund/ exchange reasons: 

Choose applicable reasons from presets. Add your own, if required.

  1. Add custom refund/ exchange reason and code -

    For example if the refund/exchange reason is “Product not good” then the reason will be “Product_not_good”

  2. Media file required and number of media files required -

    Media files (photos or videos) must be provided when this option is selected.

  3. Configure refund -

    Ask for bank details, UPI details or coupon generation as a refund.

    And if you are integrating Cashfree’s cashgram, share the Cashgram client ID and secret Cashgram API credentials found in the payout dashboard under access control >> API keys.

    Also add our server IPs in your cashgram settings. Payout dashboard> access control> IP whitelist

Configure return shipping:  

Add one or multiple return shipping methods. 

Reverse order will be created on clicking in Initiate Shipping for a return request. 

Add a return warehouse address for your customers to ship the product to your warehouse. 

It will be displayed to the customers when a certain pincode is not serviceable for reverse pickup.

Note: Return address can either be fetched from shopify or add new (if you have multiple return addresses) 

To add a new address follow the steps: 

1. Please go to Return centre settings

2. Go to Configure return shipping options

3. Add all of your return addresses / warehouse addresses with proper id.
(If you are using Unicommerce please go to Settings > Facilities find all of your warehouse details and add it in our Pragma dashboard with proper facility code.) 

 4. For each return address/warehouse, assign a courier partner with it. You can assign up to two courier partners for a single address.


Return Management
Return Centre

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