RTO Suite

Put an end to the RTO drama with Pragma's RTO Suite

Analyse & Detect RTO Losses Before They Occur
Reduce overall RTO losses by 60%

Empowering 400+ D2C Brands

RTO Extermination Begins Here

Within 200ms from order placement, our AI algorithm scans 300+ parameters to identify & flag risky orders in real-time. Reduce info related RTOs by 45 to 60%

Behavioural Analysis

In-depth analysis of Clicks, Traffic origin, and behaviour analysis right from the instance of landing on your store’s page

This rich data helps flag impulse buyers, fake orders and orders made by bots

Screening of Customer Info

Details such as address, pincode, phone number etc., are verified and auto-corrected if needed

Orders from temporary residences such as hostels, resorts, paying guests or high-risk pincodes get flagged automatically

This rich data helps flag impulse buyers, fake orders and orders made by bots

Avoiding known RTO Offenders

All placed orders are cross-referenced with other ecommerce sites to check the users for past RTO history, order cancellations and other fraudulent behaviour

Based on the above, we provide a risk assessment score for each order

Behavioural Analysis

In-depth analysis of Clicks, Traffic origin, and behaviour analysis right from the instance of landing on your store’s page

This rich data helps flag impulse buyers, fake orders and orders made by bots

Screening of Customer Info

Details such as address, pincode, phone number etc., are verified and auto-corrected if needed

Orders from temporary residences such as hostels, resorts, paying guests or high-risk pincodes get flagged automatically

This rich data helps flag impulse buyers, fake orders and orders made by bots

Avoiding known RTO Offenders

All placed orders are cross-referenced with other ecommerce sites to check the users for past RTO history, order cancellations and other fraudulent behaviour

Based on the above, we provide a risk assessment score for each order

400+
Brands' Data Compiled
60%
Reduction in RTOs
35%
Reduction in NDRs
15%
Increase in Fulfilment

Actions We Enable To Reduce RTO

Within 200ms from order placement, our AI algorithm scans 300+ parameters to identify & flag risky orders in real-time. Reduce info related RTOs by 45 to 60%

C2P (COD to Prepaid) Conversion

25 to 35% increase in paid orders through our
C2P strategy

Nudge your customers to complete their payment through custom offers, discounts and other perks, via WhatsApp, SMS & Email

These flows are fully customisable: the timing, message, offers, and the number of messages
 

Automated NDR Management

Last-mile and last-minute communication with your customers to give them the flexibility to adjust the time of their order delivery

Reattempt details collected from the customers are populated in Pragma, and in the dashboards of the Store, WMS and courier partners
 
Monitoring of courier partner performance is a crucial part of our NDR Management

Automated Order Verification

Order Verification stops 10 to 15% of orders from being cancelled

Send pre-configured notifications to your customers on WhatsApp, SMS & Email at the right time based on customer convenience data

Avoid manual calling and provide a great customer experience

C2P (COD to Prepaid) Conversion

25 to 35% increase in paid orders through our
C2P strategy

Nudge your customers to complete their payment through custom offers, discounts and other perks, via WhatsApp, SMS & Email

These flows are fully customisable: the timing, message, offers, and the number of messages
 

Automated NDR Management

Last-mile and last-minute communication with your customers to give them the flexibility to adjust the time of their order delivery

Reattempt details collected from the customers are populated in Pragma, and in the dashboards of the Store, WMS and courier partners
 
Monitoring of courier partner performance is a crucial part of our NDR Management

Automated Order Verification

Order Verification stops 10 to 15% of orders from being cancelled

Send pre-configured notifications to your customers on WhatsApp, SMS & Email at the right time based on customer convenience data

Avoid manual calling and provide a great customer experience

In addition to seamlessly handling real time queries around orders, payments & FAQs, Pragma's WhatsApp Bot is also very effective for marketing communications with our customers, which has a direct & tangible impact on sales.

Since WA automation is relatively new, it really helps that Pragma is there to recommend and hand-hold us through the process

Zubin Sarkari
Founder, Glamrs

We used to do manual calling for Abandoned Cart customers, Order Confirmation, NDR Issues. All these were automated via WhatsApp by Pragma & reduced all the manual labor.

Their WhatsApp broadcast feature has in fact helped us boost our sales by more than 15%.

Its not only easier for us but also for our customers to communicate with us!

Jinay Gala
Chief Doer, Allo Innoware

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