Omni Channel CRM

Excellent support across all the channels

Scaled customer support across multiple channels, from a single screen to reduce manual resources by 80%

Convergence of messaging apps & shopping experience

Empowering 500+ D2C Brands

Establish your Omnichannel presence with ease

Reach your customers on their favourite communication platform, resolve queries instantly, offer personalized sales, and craft a delightful experience -
all from one platform. Brands with Omnichannel Engagement, retain 89% of their customers.

All relevant channels in one single place

Pragma Connect enables access to WhatsApp, Facebook Messenger, Instagram, Email and VoIP

No more dedicated individuals or applications for each channel

This rich data helps flag impulse buyers, fake orders and orders made by bots

Unlimited Tickets & Multiple Agents

Supports multiple agents with agent hierarchy, Rule-based ticket assignment

Ticket manipulations like: Add agent, Assign/Reassign tickets, Tags etc.

Detailed Agent Performance dashboard with customisable parameters

Built for D2C Specific use cases

Detailed right panel to showcase order details & status (past and present), along with abandoned cart details

Configurable Quick Replies and keyboard shortcuts to save valuable time and manual effort

All relevant channels in one single place

Unlimited Tickets & Multiple Agents

Built for D2C Specific use cases

Scale your Customer Support to new heights

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Speed and accuracy in support are crucial to provide a delightful customer experience.
Through our automation, you can drive personalized engagement, deliver instant support, and delight your customers through real-time communication.

Personalised Chatbots

Create unlimited chatbots across WhatsApp, Messenger and Instagram for all possible scenarios like Order status, Payment issues, Returns etc.

Reduce human efforts, automating the maximum chunk of your incoming customer queries (up to 95%)

Offer multi-lingual support in 16+ languages and follow up smartly with our powerful NLP

Address Immediacy through Automated Responses

Craft beautiful custom auto-responders for agent unavailability on holidays and weekends

Intuitive interface that makes message & chatbot construction as easy as email sequence building

Social Media Comments

It doesn’t stop with incoming messages, now you can also access your Comments from across your Social Media

Quick actions such as Reply, Like, Delete etc without any redirection

Personalised Chatbots

Address Immediacy through Automated Responses

Craft beautiful custom auto-responders for agent unavailability on holidays and weekends

Intuitive interface that makes message & chatbot construction as easy as email sequence building

Social Media Comments

It doesn’t stop with incoming messages, now you can also access your Comments from across your Social Media

Quick actions such as Reply, Like, Delete etc without any redirection

Case Studies

How the Pragma D2C Operating System Reduced Losses

Other Pragma Products

RTO
Suite

Return Management System

WhatsApp
Business Suite

1Checkout

New

In addition to seamlessly handling real time queries around orders, payments & FAQs, Pragma's WhatsApp Bot is also very effective for marketing communications with our customers, which has a direct & tangible impact on sales.

Since WA automation is relatively new, it really helps that Pragma is there to recommend and hand-hold us through the process

Zubin Sarkari

Founder, Glamrs

As a D2C brand, a key problem that we always face is that 'Once a customer purchases our product, how can we keep in touch with them consistently throughout the order and after that?’

That is what Pragma has solved for us. Making support look very easy.

Sana Shaikh

Co-founder, FOY Naturals

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