Return Management System

Best In Class Return Management System

Delight your customers by supporting both refunds and exchanges

Empowering 400+ D2C Brands

Efficient on all counts

Pragma RMS provides a hassle free experience for both the consumers and the businesses, automating the otherwise tedious & manual process

Consumer first  


Branded returns page for your customers to raise return requests

Built as per the brand’s guidelines and custom domain names

Seamless Integrations

Ready integrations with all courier companies to handle reverse shipments

Automatic AWB creation for reverse shipments upon request approval

Consumer first  


Branded returns page for your customers to raise return requests

Built as per the brand’s guidelines and custom domain names

Seamless Integrations

Ready integrations with all courier companies to handle reverse shipments

Automatic AWB creation for reverse shipments upon request approval

Configurable At Every Level

With the most granular-level customizations across the entire return process, Pragma RMS is a powerful automated system to handle
your returns with minimal manual intervention

Media Upload & Verification

Match the customer experience of marketplaces, as well as their QC & vigilance at the same time

Enable/Disable image(s) & video upload for based on reasons for return

Return Window

Configure return windows based on SKU’s, product categories or seasonal sales

Enable or disable return eligibility based on SKU’s

Logistical Intelligence

Completely control the flow of packages based on our rule-based reverse shipment generation mechanism

Map to dedicated warehouses, shipping partners and timings based on SKU selections, all configurable from one single place

Media Upload & Verification

Match the customer experience of marketplaces, as well as their QC & vigilance at the same time

Enable/Disable image(s) & video upload for based on reasons for return

Return Window

Configure return windows based on SKU’s, product categories or seasonal sales

Enable or disable return eligibility based on SKU’s

Logistical Intelligence

Completely control the flow of packages based on our rule-based reverse shipment generation mechanism

Map to dedicated warehouses, shipping partners and timings based on SKU selections, all configurable from one single place

In addition to seamlessly handling real time queries around orders, payments & FAQs, Pragma's WhatsApp Bot is also very effective for marketing communications with our customers, which has a direct & tangible impact on sales.

Since WA automation is relatively new, it really helps that Pragma is there to recommend and hand-hold us through the process

Zubin Sarkari
Founder, Glamrs

We used to do manual calling for Abandoned Cart customers, Order Confirmation, NDR Issues. All these were automated via WhatsApp by Pragma & reduced all the manual labor.

Their WhatsApp broadcast feature has in fact helped us boost our sales by more than 15%.

Its not only easier for us but also for our customers to communicate with us!

Jinay Gala
Chief Doer, Allo Innoware

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