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Pragma RTO Suite Control RTOs, NDRs, and SLA breaches — in one suite.

AI-powered risk & fraud flagging, automated re-delivery workflows, and courier performance tracking — giving D2C brands end-to-end transparency.

Cool brands like yours, definitely need these

Navigate through entire ticket history with a customer

Create orders while assisting your customers right from the CRM

Know your customers more than they know themself

Features

Risk & Fraud Intelligence Stage 1 - Checks & Validation

Catch risky orders in real time with data from 1000+ brands

  • Device and behaviour fingerprinting flags fraud instantly
  • Auto-correct + validate addresses and pincodes
  • Instant phone verification via OTP-less / Truecaller flows
  • Dynamically disable COD for risky consumers
  • AI-driven scoring refines risk thresholds using live + historic data

Support ticket automation like never before


Learn More

Risk & Fraud Intelligence — Stage 2 - Adaptive AI & Suppression

Move from static checks to adaptive intelligence.

  • Detect serial abusers with signals across 1000+ brands
  • Context-aware COD limits adjust by order value, region, or user history
  • Smart suppression blocks risky users from COD, discounts, or promos
  • Dynamic rules adjust in real time for sales, festivals, or surge traffic.
  • Turn blocked risks into recovered revenue with automated COD-to-prepaid nudges

Support ticket automation like never before


Learn More

RTO Analytics & Dashboards

Clear visibility, better control.

  • Pincode and SKU-level RTO data
  • Courier and channel-wise NDR + SLA breach insights
  • Real-time flagged vs blocked order trends

Support ticket automation like never before


Learn More

Automated Verification & NDR

No more failed deliveries.

  • Customers confirm orders or re-slot via WhatsApp
  • Failed deliveries trigger SKU/location/sale/customer specific reattempts
  • Courier + OMS + RMS updated in real time

Support ticket automation like never before


Learn More

AI Decision Engine - Tuned for Indian D2Cs

Smarter with every order. .

  • Predictive AI tunes fraud thresholds dynamically
  • Optimises approvals and blocks using live + historic data

Support ticket automation like never before


Learn More

Seamless Integrations

Fits perfectly into the entire stack.

  • Sync with OMS, WMS, CRM, RMS
  • Aligns across platforms for instant risk checks for orders
  • Real-time courier API sync for NDR and SLA breach tracking
  • Two-way sync with OMS/WMS ensures instant order updates and risk status alignment

Support ticket automation like never before


Learn More

COD to Prepaid Conversion

Turn risky COD into safer prepaid.

  • Smart nudges via WhatsApp, SMS or email
  • Context-aware offers switch orders to prepaid
  • Brands convert 25–35% COD into prepaid safely

Support ticket automation like never before


Learn More

Advanced Capabilities

Push beyond basic RTO tools.

  • Payment fallback orchestration for failed gateways
  • Visual QC with photo/video evidence for returns
  • Run A/B experiments to refine risk & fraud rules
  • Self-service returns with QR/label-less options
  • Enable “returnless refunds” for low-value items

Support ticket automation like never before


Learn More

Features

Risk & Fraud Intelligence Stage 1 - Checks & Validation

Catch risky orders in real time with data from 1000+ brands

  • Device and behaviour fingerprinting flags fraud instantly
  • Auto-correct + validate addresses and pincodes
  • Instant phone verification via OTP-less / Truecaller flows
  • Dynamically disable COD for risky consumers
  • AI-driven scoring refines risk thresholds using live + historic data

Support ticket automation like never before


Learn More

Risk & Fraud Intelligence — Stage 2 - Adaptive AI & Suppression

Move from static checks to adaptive intelligence.

  • Detect serial abusers with signals across 1000+ brands
  • Context-aware COD limits adjust by order value, region, or user history
  • Smart suppression blocks risky users from COD, discounts, or promos
  • Dynamic rules adjust in real time for sales, festivals, or surge traffic
  • Turn blocked risks into recovered revenue with automated COD-to-prepaid nudges

Support ticket automation like never before


Learn More

RTO Analytics & Dashboards

Clear visibility, better control.

  • Pincode and SKU-level RTO data
  • Courier and channel-wise NDR + SLA breach insights
  • Real-time flagged vs blocked order trends

Support ticket automation like never before


Learn More

Automated Verification & NDR

No more failed deliveries.

  • Customers confirm orders or re-slot via WhatsApp
  • Failed deliveries trigger SKU/location/sale/customer specific reattempts
  • Courier + OMS + RMS updated in real time

Support ticket automation like never before


Learn More

AI Decision Engine - Tuned for Indian D2Cs

Smarter with every order.

  • Predictive AI tunes fraud thresholds dynamically
  • Optimises approvals and blocks using live + historic data

Support ticket automation like never before


Learn More

Seamless Integrations

Fits perfectly into the entire stack.

  • Sync with OMS, WMS, CRM, RMS
  • Aligns across platforms for instant risk checks for orders
  • Real-time courier API sync for NDR and SLA breach tracking
  • Two-way sync with OMS/WMS ensures instant order updates and risk status alignment

Support ticket automation like never before


Learn More

COD to Prepaid Conversion

Turn risky COD into safer prepaid.

  • Smart nudges via WhatsApp, SMS or email
  • Context-aware offers switch orders to prepaid
  • Brands convert 25–35% COD into prepaid safely

Support ticket automation like never before


Learn More

Advanced Capabilities

Push beyond basic RTO tools.

  • Payment fallback orchestration for failed gateways
  • Visual QC with photo/video evidence for returns
  • Run A/B experiments to refine risk & fraud rules
  • Self-service returns with QR/label-less options
  • Enable "returnless refunds" for low-value items

Support ticket automation like never before


Learn More

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