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Pragma Omnichannel CRM One inbox for every customer, across every channel.

Powering 1500+ D2C brands with unified profiles, context-rich support,and intelligent automation that drives conversions and retention.

Cool brands like yours, definitely need these

Navigate through entire ticket history with a customer

Create orders while assisting your customers right from the CRM

Know your customers more than they know themself

Features

Unified Customer Profiles

See every interaction in one place.

  • Merge orders, returns, tickets, campaigns into a single profile
  • Identity stitching across channels, devices, and aliases
  • Real-time updates keep context fresh with every action

Support ticket automation like never before


Learn More

Pragma AI Copilot

Your agents smartest assistant.

  • Simple search pulls instant answers from tickets, KB, and policies
  • Suggests on-brand replies and next actions, multilingual
  • Auto-action macros tied into OMS, RMS, and CRM — resolve 10× faster

Support ticket automation like never before


Learn More

Workforce Intelligence

Plan and staff with precision.

  • Pragma AI Copilot calculates avg. time for ticket Handling
  • Forecast volume by channel, issue type, and seasonality
  • Schedule agents to meet SLAs without overstaffing
  • Real-time alerts highlights based on urgency and surges

Support ticket automation like never before


Learn More

Pragma Journey Management System

Your Marketing Agency + Automation without limits.

  • Campaigns and journeys built from scratch, tailored to your brand
  • Monitored continuously for optimisation and uplift
  • Reported with precision, tying every action back to revenue
  • Build drip and lifecycle journeys: cart recovery, win-back, replenishment
  • Trigger flows from carts, tickets, deliveries, refunds in real time

Support ticket automation like never before


Learn More

Campaigns & CTWA Attribution

Track every click to every order.

  • Stitch CTWA ads directly to WhatsApp chats and orders
  • Multi-campaign attribution links ad → chat → purchase
  • Suppress promos for users in return/refund flows automatically

Support ticket automation like never before


Learn More

Conversation Analytics & QA

Make every chat count.

  • Dashboards for FRT, AHT, CSAT, SLA breaches and more
  • Auto-score conversations for quality & sentiment trends
  • Coach agents with replay, benchmarks, and AI feedback

Support ticket automation like never before


Learn More

Payments & Commerce

Enable seamless transactions inside chat.

  • In-chat UPI and card payments with fallback orchestration

Support ticket automation like never before


Learn More

Features

Unified Customer Profiles

See every interaction in one place.

  • Merge orders, returns, tickets, campaigns into a single profile
  • Identity stitching across channels, devices, and aliases
  • Real-time updates keep context fresh with every action

Support ticket automation like never before


Learn More

Pragma AI Copilot

Your agent's smartest assistant.

  • Simple search pulls instant answers from tickets, KB, and policies
  • Suggests on-brand replies and next actions, multilingual
  • Auto-action macros tied into OMS, RMS, and CRM — resolve 10× faster

Support ticket automation like never before


Learn More

Workforce Intelligence

Plan and staff with precision.

  • Pragma AI Copilot calculates avg. time for ticket handling
  • Forecast volume by channel, issue type, and seasonality
  • Schedule agents to meet SLAs without overstaffing
  • Real-time alerts highlights based on urgency and surges

Support ticket automation like never before


Learn More

Pragma Journey Management System

Your Marketing Agency + Automation without limits.

  • Campaigns and journeys built from scratch, tailored to your brand
  • Monitored continuously for optimisation and uplift
  • Reported with precision, tying every action back to revenue
  • Build drip and lifecycle journeys: cart recovery, win-back, replenishment
  • Trigger flows from carts, tickets, deliveries, refunds in real time

Support ticket automation like never before


Learn More

Campaigns & CTWA Attribution

Track every click to every order.

  • Stitch CTWA ads directly to WhatsApp chats and orders
  • Multi-campaign attribution links ad → chat → purchase
  • Suppress promos for users in return/refund flows automatically

Support ticket automation like never before


Learn More

Conversation Analytics & QA

Make every chat count.

  • Dashboards for FRT, AHT, CSAT, SLA breaches and more
  • Auto-score conversations for quality & sentiment trends
  • Coach agents with replay, benchmarks, and AI feedback

Support ticket automation like never before


Learn More

Payments & Commerce

Enable seamless transactions inside chat.

  • In-chat UPI and card payments with fallback orchestration

Support ticket automation like never before


Learn More

Try pairing our other products with Omnichannel CRM

Return management system

Provide Smooth Returns, Keep their trust

WhatsApp Business Suite

Reach over 400M users in India seamlessly

RTO Suite

Provide Smooth Returns, Keep their trust

1Checkout

Provide Smooth Returns, Keep their trust
Pragma

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