URBAN MONKEY
Pragma helped us move return operations out of manual follow-ups and into a workflow our team can actually trust.
Yash
Founder, Urban Monkey
Automate returns, exchanges, and refunds for Shopify brands
Pragma helps D2C teams manage return requests, exchange eligibility, pickup scheduling, QC checks, refunds, and customer updates from one workflow. No spreadsheets, no follow-up chaos.
Recognizes your return stack instantly
Live workflow
ShopifyOrder #1048Delivered 6 days ago
WhatsAppRefund update?Customer waiting
CourierPickup failedReschedule needed
Warehouse QCApprovedRefund eligible
Pragma RMS
Routes eligibility, pickup, QC, exchange, refund, and customer updates from one workflow.
2,000+D2C brands
No-codeworkflow setup
Fastreturn visibility
Book walkthrough
2,000+ D2C brands · No-code setup · Fast visibility
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The D2C returns reality
Returns break when every step lives in a different tool
Shopify holds the order, WhatsApp carries the anxiety, couriers own pickup status, warehouse teams own QC, and finance owns refunds. Your team becomes the glue.
Order data
Shopify says delivered
Customer wants a return, but eligibility, exchange options, and refund window still need manual checks.
Support
WhatsApp keeps buzzing
Customers ask about pickup, QC, refund status, and exchange timing because the journey is invisible.
Logistics
Pickup status is messy
Failed attempts, wrong addresses, courier delays, and warehouse handoffs create operational blind spots.
Finance
Refunds wait for clarity
Refund approval depends on QC, payment mode, exchange choice, and team follow-ups across multiple sheets.
How Pragma RMS runs it
One automated workflow from return request to customer update
01
Customer starts return
Branded portal captures order, reason, item, photos, exchange preference, and pickup details.
02
Rules decide eligibility
Policy checks run against return window, item type, condition, payment mode, and brand rules.
03
Pickup gets scheduled
Courier allocation, failed pickup handling, customer updates, and internal alerts stay connected.
04
Warehouse completes QC
Teams record received item, condition, mismatch, approval, rejection, or exchange readiness.
05
Refund or exchange moves
Approved outcomes trigger the right next step for finance, inventory, and customer communication.
06
Team sees the truth
Support, warehouse, logistics, and founders see status, reasons, leakage, delays, and trends.
Built for Indian D2C ops
COD, courier misses, refund anxiety, QC delays. All visible.
Pragma RMS keeps the operational context together so support, warehouse, logistics, and finance teams stop chasing each other.
Policy-led return and exchange eligibility
Courier and pickup exception handling
Warehouse QC status connected to refunds
Customer updates without manual chasing
Return reasons and leakage visible to growth teams
Customer proof
Loved by D2C brands running returns at scale
Real operators use Pragma RMS to make returns, exchanges, QC, refunds, and customer updates easier to manage.
NEEMAN'S
Pragma nails returns and exchanges at scale. It feels built for brands that need operational clarity, not another spreadsheet.
Amar
Founder, Neeman's
TIGC
With Pragma, return automation became part of scaling operations, not a side process support had to chase every day.
Anant
Founder, The Indian Garage Co.
SUDATHI
Returns became something we could understand and optimize through product, reason, logistics, and customer behavior.
Viren
Co-founder, Sudathi
Ready to turn return chaos into one workflow?
Book a walkthrough and see how Pragma RMS fits your Shopify, logistics, refund, and support stack. No-code setup, fast onboarding, and no publish until approved.
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