Fewer support tickets
Customers get pickup, QC, refund, and exchange updates before they ask.
Returns ops for Shopify D2C brands
Stop matching 
email returns to 
Shopify orders.
Pragma captures return emails, matches the Shopify order, runs policy, pickup, QC, refund or exchange, and shows the reason behind every return.
Capture requestMatch orderCheck policyRefund or exchangeShow insights
Built for high-volume D2CDemo mapped to your toolsAutomates return ops
Book a Pragma RMS demo
See intake, pickup, QC, refunds, exchanges, and insights mapped to your stack.
Thanks. We'll reach out to schedule your demo.
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2-minute form. Workflow map included.
Trusted by D2C teams running returns at scale
URBAN MONKEY
NEEMAN'S
TIGC
RARE RABBIT
NOBERO
SUDATHI
Why teams switch
Replace five return follow-up loops with one workflow.
Cleaner refund decisions
QC, reason, payment, and policy context stay on every return.
Less margin leakage
Spot return reasons, courier misses, abuse risk, and exchange opportunities.
Automated returns ops
Returns move automatically. Your team sees what matters.
Pragma captures the request, checks eligibility, handles pickup, QC, refunds or exchanges, updates customers, and surfaces leakage.
01 Request
Customer asks to return
Pragma captures the order, reason, payment mode, policy window, and preferred resolution.
02 Automation
RMS handles the work
Pickup, updates, QC, refunds, and exchanges run without manual chasing.
03 Insights
Ops sees leakage
Return reasons, courier misses, QC delays, refund exposure, and exchange recovery stay visible.
What the demo shows
Find return leakage before it becomes a refund habit.
Intake
No manual return triage
Show how requests capture order, reason, policy, and preferred resolution without support follow-up.
Ops
Automated pickup to QC
See pickup scheduling, customer updates, warehouse QC, refund triggers, and exchange creation in one workflow.
Insights
Leakage visible by reason
Review return reasons, courier misses, QC delays, refund exposure, and exchange recovery opportunities.
Questions before the demo
Know what you will see before booking.
What happens in the demo?
Pragma walks through request intake, policy checks, pickup, QC, exchange/refund automation, WhatsApp updates, and return insights.
Will it fit our current stack?
Yes. The demo maps Pragma against your Shopify, courier, support, warehouse, and finance workflow before discussing setup.
What outcome should we expect?
You leave with a clear view of which return steps can be automated and where leakage is coming from today.
Ready to reduce return chaos?
Book the demo before return leakage becomes a weekly ops tax.
Best fit: Shopify D2C brands handling enough returns that support, courier, warehouse, and finance teams are all involved.