Stop answering "where's my order?"
A free self-serve portal for your Shopify store. Customers cancel orders, change addresses, track shipments, and start returns from one page. Those questions stop landing in your inbox.
Add to Shopify · Free
60% of your support tickets shouldn’t exist.
Your customers ask the same three questions all day. Now they can answer them without you.
Everything your CX team does by hand, now self-serve.
Track orders
Live tracking on every order. No more "where's my order?"
Change address
Customers fix it before it ships, so you pay for fewer RTOs.
Cancel & modify
Self-serve cancellations, on the rules you set.
Returns & exchanges
Policy-controlled returns, handled in the portal. No email chains.
You control exactly what customers can do.
- Toggle each action on or off in one click.
- Match your store's look without touching code.
- Keep it on brand, so customers actually use it.
Live in minutes.
Install free
Add Customer OS from the Shopify App Store. No code.
Customers self-serve
They cancel, edit, track, and return from one page.
Tickets drop
Your CX team gets its hours back.
Questions, answered.
Is it really free?
Yes. Free on the Shopify App Store, and it's how D2C brands first meet Pragma's wider stack.
How long to set up?
About two minutes. No code, no theme surgery.
Will it touch my checkout?
No. It's a self-serve customer portal that sits alongside your store.
Is my customer data safe?
Yes. Built by Pragma and trusted by 2,000+ D2C brands.
Want us to set it up with you?
Drop your details and we'll send a 2-minute setup guide, plus a hand getting started if you want one.