Nikita Ahmed is part of the operations team at Pragma, working behind the scenes to keep fulfilment processes running smoothly for D2C brands.

Her work involves coordinating across systems, resolving edge cases, and ensuring that operational workflows remain consistent even as volumes grow. She deals with the details most people don’t see, but that make a significant difference to delivery outcomes and customer experience.

Nikita plays a key role in maintaining the day-to-day reliability that brands depend on.